AXEDA CASE STUDY

As the company matured and grew, it realized that this was not necessarily the most effective way of working. This, in turn, meant that Elekta was unable to detect and solve problems on the spot, restricting the company to a reactive service model. Gerber faces a continuous need to train new personnel as they are brought into the service organization. Organization List your organization in our database and share your mission and membership. The company constantly strives to deliver higher-quality service, while financial institutions remain under constant scrutiny to reduce their operating costs, including those of outsourced services. The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company.

Axeda Customer Reference Ratings Scale. Gerber faces a continuous need to train new personnel as they are brought into the service organization. Check out these Axeda competitors. To extend its leadership position, the company began exploring a more proactive service approach for its line of confocal microscopes and tissue processors. To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety. Given the complexity of the device and the amount of data that would need to be collected, it was obvious that an automated solution was required. Company Name Axeda Corporation.

Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

The Leica Microsystems project team began searching for a global software that would allow for the shift from a reactive to proactive service company. Accelerating the Industrial Internet of Things. To obtain approval and funding for the initiative, the team would need to prove to management that this service strategy shift would result in optimized instrument uptime and reduced costs of service. Gerber faces a continuous need to train new personnel as they are brought into the service organization.

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Ideally this would happen before their customers even become aware of a problem, reducing the dispatch of onsite technicians or improving first-time fix rates when onsite visits are required.

Watch and listen to 21 featured customer videos describing how they use Axeda inside their companies. Medical Practice Management Software.

axeda case study

Address 25 Forbes Blvd. Software Share the capabilities and applications of your software portfolio with potential customers. As the company matured and grew, it realized that this was not necessarily the most effective way of working. When customers have service issues that need to be resolved, machine data must be collected and interpreted, and engineers need a deep level of skills and understanding. Contact us today to take control of your profile for FREE and learn about our upgraded profile options to unlock all of your customer references for prospects to see.

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axeda case study

By collecting data from their products deployed in production, the company could begin addressing the aging workforce issue by capturing and retaining information.

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Preserving Security and Operator Safety PTC To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety. Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine M2M and Internet of Things IoT applications. See who is using Axeda and how they are using it: Check out these Axeda competitors.

As a result, customers would not only benefit from minimal product downtime, but from faster service and increased productivity. I agree to the Terms and Privacy Statement.

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To improve customer satisfaction by minimizing downtime of automated optical inspection machines while preserving security and safety. Get the latest articles from Field Technologies Online delivered to your inbox.

Diebold’s service channel accounts for more than half of the company’s revenue. Ewing, senior product manager of service product management at Casr.

Case Study: Diebold And Axeda Resolve Issues And Reduce Downtime With OpteView

However, given the sensitive nature of cash-dispensing ATMs, the company required a proven, secure solution. Don’t see enough customer references? Axeda customer references have an aggregate content usefulness score of 4. Their initiative focused on downtime avoidance and the prediction of potential problems across the globe, targeting issue prevention.

Remote access was unavailable on complex devices and Elekta was unable to understand machine performance cse on real data, which meant the company could not respond immediately to customer problems. Term Suggest a new Industrial IoT term and share your expertise.

Axeda Corporation: White Papers & Case Studies by Axeda Corporation – Find White Papers

I work for Axeda. With the technological trend to move to a more software-driven self-service terminal, Diebold sought to remotely service its ATMs over the Internet.

To extend its leadership vase, the company began exploring a more proactive service approach for its line of confocal microscopes and tissue processors. Collecting information on consumables and parts could automate consumable resupply, optimize spare parts inventory, and enable Gerber to provide true preventive maintenance.