Bringing our IT in-house will provide us with further opportunities to:. These cases are assessed by doctors who are trained in assessing fitness to drive. In , our contact centre launched their new web chat service for some of our key services. Customers will be able to pay fines relating to:. Housing Corporation Closed organisation: This may involve additional requirements during the year and the agency will make sure that the necessary policy and delivery resources are identified in order to deliver any new systems and legislation. The benefit for the employee is that they are clear about their responsibilities and accountabilities and have more control over their time and how they manage their work within an agreed period.

To ensure continuous improvement, we will follow the agency attendance plan for all aspects of attendance including prevention, management and rehabilitation. Since that time, technical staff have transferred in from the private sector and we have recruited additional staff with the necessary skills and expertise to deliver our strategic plan. The current twice yearly assessments at mid and end of year will be replaced with on-going monthly assessments. DVLA works within a framework which sets out its governance, accountability, key relationships and financial management arrangements. DVLA employs over 5, staff at its Swansea offices. DVLA aims to become a hub for digital motoring.

DVLA has a robust enforcement regime in place and hmcst with the police and local authorities, we will continue to enforce against those who do not pay their vehicle tax.

Inwe will continue to modernise the contact centre. Pension 2041 Closed organisation: Department of Social Security Closed organisation: We are proud to support Mind as our charity of choice this year.


Government Car and Despatch Agency Closed organisation: Housing Corporation Closed organisation: The benefit for the employer is a more engaged, focused, agile, loyal, creative, effective and committed workforce. During we will be developing a quick, easy and secure gusiness to allow customers to view a representation of their driving licence on their smartphone.

Financial Services Organisation Closed organisation: Parole Commissioners for Northern Ireland Closed organisation: In we will continue to improve and build on our services by working with our customers and stakeholders to make sure that our services meet their needs. Baha Mousa Inquiry Closed organisation: We will roll out our web chat to more services and use speech analytics technology to increase quality of service and identify improvements to the services we offer.

hmcts business plan 2014

The charity of choice is chosen by our employees which brings a great level of collaboration and engagement activities across DVLA. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. It has also said that, upon exit, EU law will be converted into UK law. English Heritage EH Closed organisation: Western Education and Library Board Closed organisation: It gives us opportunities to make improvements in all 3 pillars of sustainable development, economic, environmental and social.

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Overall our approach will be open, flexible and bold. As part of this, the agency works with local schools, colleges, universities and support agencies to offer a range of flexible work experience opportunities. Department for Social Development Closed organisation: The case is dealt with by a single magistrate, sitting with a legal adviser, without the attendance of either a prosecutor or defendant outside of the traditional courtroom setting.


This provides customers with the assurance that the agency is delivering to industry best practice and provides the agency with expert advice from MRS. Customers are asked to rate their experience of individual organisations they have dealt with using a series of metrics.

Stoke Education Action Zone Closed organisation: In addition to this, we will be reviewing the tachocard service. Busniess Safety Directorate Closed organisation: Commission for the Compact Closed organisation: The agency is a trusted brand that provides assurance, transparency and efficiency to deliver the requirements of DfT and central government.

Business Plan 2017 to 2018

Defence Analytical Services Agency Closed organisation: This will contribute to economic growth and will help reduce greenhouse gas emissions and air pollution on our roads. As part of the DfT family, we are committed to sharing best practice and working together to maximise opportunities for technology convergence and wider efficiencies. Nature Conservancy Council Closed organisation: The agency will continue to work with the General Medical Council GMCvarious charities representing patient groups as well as the haulage industry to improve communications regarding all elements of assessing fitness to drive.

Food Safety Promotion Board Closed organisation:

hmcts business plan 2014